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Frequently Asked Questions
The answers you’re looking for are always at your reach when you choose to do business with Parker's Paws, LLC . We’re constantly updating our FAQs below in order to reflect important company updates. If you can’t find the answers you’re looking for, please reach out - our team is always ready to help. For FAQ for your desire of purchasing one of our dogs, please click the link below.
I have a small dog, why is the price the price for a small dog?
Although your fur baby may be small to the eye and the smallest family member in your home, as a groomer, the hair and skin is all that matters. Prices are not just based off size alone. There are many factors that take place in pricing.
Why don't Parker's Paws, LLC accept CashApp payments?
We understand that CashApp is a popular way to pay and receive money. However, Parker's Paws is not set up to take or send payments via virtually CashApp. You are able to book your groom or make purchases via your CashApp card, which has to be manually entered or swiped during time of booking and/or rendering of services/products. We do offer other payment methods that may be convenient for you.
To book you require a credit card, will my card be charged to book?
Yes. Effective 7/27/23 your card will be charged a deposit fee to secure your appointment. Otherwise, your appointment will not be approved. The remaining balance will be due via credit or debit card of your choice. If something comes up and you can't make your scheduled appointment, please reschedule without paying an additional deposit. This will only work if you are within the rescheduling timeframe. The clients and groomer have at least 24 hours of the scheduled groom to reschedule if something comes up.
If the groomer cancels outside of the 24-hour window, you will receive a one-time only discount on your next groom. If the customer cancels outside of the 24-hour window, a $30 fee is assessed that same day and your deposit is forfeited. As a courtesy of Parker's Paws , LLC ®, you have 14 days from the day of your schedule appointment to use your forfeited deposit towards a new groom. This can only be done via phone or email. Parker's Paws, LLC ® is all about being fair and honest. It is a two-way street here at Parker's Paws ®.
Why is there an additional fee if I am outside of policy to pick up my dog from their grooming appointment?
As of now, grooming in my current location is very limited. I am only able to hold one dog at a time. It is imperative that each client arrive on time and pick up on time, as there are more clients waiting to be serviced. If you are late, it affects the next client. Fees will be assessed and sometimes cancellation will have to be but in place, as no fee is worth the integrity of Parker's Paws providing excellent services to the clients.
In the near future, fees will be assessed because we will offer the services of daily daycare and overnight stay, which requires us to take your fur baby out for play time, using the bathroom, and feeding your fur baby, it is in humane for us to hold your dog for hours without feeding them and taking them out. This is why we charge a fee if you come outside of your grace period time to pick up your fur baby from their appointment.
Why are deposits needed at the time of appointment?
Due to the demand of grooming needs and the availability of daily openings, its in the best interest of the client, your fur baby, and the groomer that we secure all appointments with a security deposit so we can know exactly how many dogs we will be assisting from day to day. Customers are given a 4 hour window after approval of reservation to secure reservation by paying deposit via credit card. If customer does not pay deposit within that timeframe, customer's appointment goes on a waitlist for 24 hours ,but the desire spot is back opened for the next potential customer to book. If customer does not pay within 24 hours of being on the waitlist, the appointment is then cancelled completely, but customer can attempt to rebook their appointment if they choose to. Security deposits are not required of our VIP clients/ recurring clients.
I'm not computer savvy, why can't I just message or call to book?
I totally understand how it can be frustrating trying to keep up with technology. However, Parker's Paws, want everything to be at your fingertips. We want all our information to be available to you whenever no matter the time or day. Unfortunately, the groomer is not always available any time or day. Booking online gives you all your prices, different add-on services and their prices, and much more. Also, when booking, we ask you to provide sensitive information that cannot and will not be asked over the phone ,via social media, or through messaging . Your safety and security of your personal information is a top priority for us. We want you to feel comfortable providing such information by knowing it is secured. Even we at Parker's Paws, is limited to what information we can see once it is provided through our secured system. We encourage you to create an account so you don't have to re-enter sensitive information. Booking can only be done online or in person.
What is your return and shipping policy for store products?
Parker's Paws is committed to providing a sales experience that meets the unique needs of each customer However, please note that all sales are final and we do not allow exchanges for our dog clothing products. Thank you for your understanding.
We pride ourselves on our shipping and will ship your order within 24 hours of receiving confirmation. You will receive a confirmation email with tracking information once your order has been shipped. If you need to make any changes to your address, please email us with your order number within 12 hours of placing your order. Please note that we are not responsible for lost packages once they have been shipped.